Privacy Policy

Effective Date: [02/07/2025]

At NetForge Hosting, we are dedicated to protecting your privacy and ensuring a safe experience when you use our game and VPS hosting services. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website and use our services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information when you use our game and VPS hosting services, including:

  • Personal Information:

    • Name, email address, contact number, billing address, and payment information.

  • Account Information:

    • Username, password, server preferences, server configurations, game settings, account creation date, support interactions, and subscription details.

  • Usage Data:

    • IP addresses, device information, browser type, referring URLs, server usage statistics (e.g., resource consumption, uptime), time and date of access, and other technical data related to your usage of our hosting services.

  • Payment Information:

    • Credit/debit card details, billing information, payment history. Payments are securely processed by third-party payment providers and are not stored on our servers.

  • Game Server Data:

    • Server logs, game-specific data (such as player data, game state, and configurations), and any in-game communication data necessary to provide the gaming experience.

2. How We Use Your Information

The information we collect is used for various purposes, including:

  • To Provide and Manage Services: To deliver game and VPS hosting services, manage your account, allocate server resources, monitor server health, and provide technical support.

  • To Communicate with You: To send important service-related notifications, account updates, billing reminders, system maintenance notices, and customer support messages.

  • To Process Payments: To handle billing, renewals, and payment verification securely.

  • To Improve Services: To enhance, personalize, and optimize your hosting experience by analyzing usage patterns and performance metrics.

  • For Security and Fraud Prevention: To detect and prevent fraudulent activities, abuse, or violations of our terms of service.

  • For Legal Compliance: To comply with legal obligations, resolve disputes, enforce our terms of service, or protect our legal rights.

3. Data Storage and Retention

Your personal and game-related data is securely stored on our servers or with trusted third-party data processors. We retain your information only for as long as necessary to provide you with our services, comply with legal requirements, or fulfill our business operations.

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your information in the following situations:

  • Third-Party Service Providers: We may share your data with third-party vendors who help us deliver and maintain our services, including payment processors, server hosting infrastructure, customer support services, and analytics tools.

  • Legal and Regulatory Compliance: We may disclose your information if required by law, such as in response to a subpoena or other legal processes, or to protect our rights, safety, or property.

  • Business Transfers: If NetForge Hosting undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity.

5. Security of Your Information

We implement a range of security measures to protect your personal and game data, including encryption, firewalls, and access controls. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

As a customer, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct your information if it is inaccurate or incomplete.
  • Deletion: Request that we delete your personal data (subject to certain legal and operational requirements).
  • Opt-Out: Unsubscribe from marketing communications or limit the use of your data for promotional purposes.

To exercise these rights, please contact us at [Insert Contact Email].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our website and hosting services. These technologies help us understand how users interact with our site, improve functionality, and offer personalized experiences. You can control cookie preferences through your browser settings.

8. International Transfers

If you are accessing NetForge Hosting services from outside the country where we operate, your data may be transferred to, stored, and processed in countries with different data protection laws. By using our services, you consent to such transfers.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected data from a child under the age of 18, we will take steps to delete that information promptly.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated policy will be posted on our website, and the “Effective Date” at the top will reflect the date of the most recent change. Your continued use of our services after such changes signifies your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

NetForge Hosting
Email: [[email protected]]

This privacy policy is tailored to include considerations for both game hosting and VPS hosting services. Please review it to ensure that it meets all necessary legal requirements specific to your region (such as GDPR for EU customers or CCPA for California residents). It’s also a good idea to have a legal professional review the document to ensure full compliance.